Shipping Policy

1. Overview

This Shipping Policy outlines the terms and conditions for the delivery of physical products purchased through the BSMe2e platform. We are committed to ensuring timely and secure delivery of your orders to your specified address.

This policy applies to all physical products sold through our marketplace, including contest prizes, merchandise, educational materials, and third-party seller items.

2. Shipping Zones and Coverage

2.1 Domestic Shipping

We offer shipping to all addresses within our primary operating countries including:

• United States (all 50 states and territories)
• Canada (all provinces and territories)
• United Kingdom
• European Union member countries
• Australia and New Zealand

2.2 International Shipping

International shipping is available to over 150 countries worldwide. Some restrictions may apply based on:

• Local customs regulations
• Import restrictions
• Political or economic sanctions
• Carrier service availability

2.3 Restricted Areas

We cannot ship to P.O. Boxes, military APO/FPO addresses, or areas experiencing civil unrest or natural disasters. Remote locations may incur additional shipping charges.

3. Shipping Methods and Timeframes

3.1 Standard Shipping

3.2 Express Shipping

3.3 Next-Day Delivery

3.4 International Shipping

4. Processing and Handling

4.1 Order Processing

All orders go through our standard processing procedure:

1. Order confirmation and payment verification (immediate)
2. Inventory check and allocation (1-2 hours)
3. Picking and packing (1-2 business days)
4. Quality control inspection (same day)
5. Carrier pickup and tracking generation (same day)

4.2 Processing Times

• Standard items: 1-2 business days
• Custom/personalized items: 3-5 business days
• Contest prizes: 2-3 business days after contest completion
• Pre-order items: As specified on product page
• Third-party items: 2-5 business days (seller dependent)

4.3 Business Days

Business days are Monday through Friday, excluding national holidays. Orders placed on weekends or holidays will be processed the next business day.

5. Shipping Costs

5.1 Domestic Shipping Rates

5.2 International Shipping Rates

International shipping costs are calculated based on:

• Package weight and dimensions
• Destination country and shipping zone
• Selected shipping method
• Current exchange rates

5.3 Additional Fees

Additional fees may apply for oversized items, hazardous materials, remote area delivery, or special handling requirements. These will be clearly disclosed at checkout.

6. Order Tracking

6.1 Tracking Information

Once your order ships, you will receive:

• Email confirmation with tracking number
• SMS updates (if opted in)
• Real-time tracking through your account dashboard
• Delivery notifications and confirmations

6.2 Tracking Methods

• BSMe2e account portal
• Carrier websites (UPS, FedEx, USPS, DHL)
• Mobile app notifications
• Customer service phone support

6.3 Delivery Updates

You'll receive automatic updates when your package is out for delivery, delivered, or if there are any delivery exceptions requiring your attention.

7. Delivery Information

7.1 Delivery Address

Please ensure your shipping address is:

• Complete and accurate with apartment/suite numbers
• Updated if you have moved since placing the order
• Accessible to delivery carriers
• Secure for package receipt

7.2 Delivery Attempts

Carriers typically make up to 3 delivery attempts:

1. First attempt: Left at address if secure, notice left if not
2. Second attempt: Usually next business day
3. Final attempt: Package may be held at local facility
4. Return to sender: If package not claimed within pickup window

7.3 Special Delivery Instructions

You can provide special delivery instructions during checkout, such as "Leave at side door" or "Deliver to office reception." Note that carriers may not follow instructions that compromise package security.

8. International Shipping Details

8.1 Customs and Duties

For international orders:

• Customs forms are completed accurately by our team
• Import duties and taxes are the buyer's responsibility
• Packages may be subject to customs inspection
• Delivery may be delayed due to customs processing
• Some countries may restrict certain product categories

8.2 Prohibited Items

Certain items cannot be shipped internationally:

• Batteries and electronic devices (to some countries)
• Liquids, aerosols, and cosmetics
• Perishable food items
• Items restricted by destination country laws

8.3 Currency and Documentation

All international shipments include proper customs documentation with accurate item descriptions and values in USD. Commercial invoices and packing lists are included as required.

9. Damaged or Lost Packages

9.1 Package Protection

All packages are:

• Professionally packed to prevent damage
• Insured for their full value
• Tracked from departure to delivery
• Protected against loss during transit

9.2 Reporting Issues

If your package arrives damaged or doesn't arrive:

1. Contact us within 48 hours of expected delivery
2. Provide order number and tracking information
3. Submit photos of damaged packaging if applicable
4. Keep all original packaging for inspection

9.3 Resolution Process

We will investigate the issue with the carrier and provide a replacement or full refund. Resolution typically takes 3-5 business days for damaged packages and 7-10 business days for lost packages.

10. Address Changes and Delivery Modifications

10.1 Before Shipping

Address changes can be made:

• Through your account dashboard before processing
• By contacting customer service during processing
• Free of charge if caught before shipment

10.2 After Shipping

Once shipped, address changes:

• Must be requested through carrier directly
• May incur additional fees ($5-15 depending on carrier)
• Are not guaranteed and depend on package location
• May cause delivery delays

10.3 Delivery Holds

You can request delivery holds for vacations or temporary absences. Contact us or the carrier directly to arrange package holding at local facilities.

11. Holiday and Peak Season Shipping

During peak seasons (Black Friday through New Year, Valentine's Day, Mother's Day, etc.):

• Processing times may be extended by 1-2 business days
• Shipping cutoff dates apply for guaranteed holiday delivery
• Express and next-day shipping may have limited availability
• International shipping times may be significantly longer

We recommend placing holiday orders early and choosing express shipping options to ensure timely delivery.

12. Contact Information

For shipping-related questions or issues, please contact us:

Our shipping team responds to inquiries within 4 hours during business days and can assist with tracking, address changes, and delivery issues.